Frequently Asked Questions
is Cloud Server?
Cloud Server is a highly available multitenant platform that’s architected specifically around superior performance, availability and data protection. Cloud Server offers four initial configurations (all of which can be scaled with more storage, RAM, or vCPUs)
How are the Virtual Machines configured?
We’ve structured our virtual machine offering to provide initial configurations that perfectly match any use case. This lets you ensure value by deploying efficiently while retaining the capacity to scale as rapidly as your needs change. Our virtual machines include: High-capacity cloud servers, Instant scalability, & High availability.
What level of control does Cloud Server offer?
Cloud Server balances broad ease-of use with granular control. Our control panel dashboard lets you provision new servers or scale existing ones with just a few clicks. And it simplifies management with server status and health reporting, power management, remote desktop access and server console access for greater administrative control. At the same time, Cloud Server lets you configure your cloud environment as necessary to suit your specific needs.
This gives you on premise levels of control that include:
Full admin access and permissions for each Cloud Server, Rapid provisioning and capacity controls, Upgrade server resources, including CPU, memory and storage, Add additional hard disks and/or upgrade existing hard disks as necessary, Reduced management overhead, Manage your server as if you were on site, Access and troubleshoot your server when Terminal Server is not available, Access power management capabilities, Mount local CD/DVD/ISO to Cloud, Alerts are provided for CPU, memory or storage usage above 70% and 90% respectively.
What managed services does Cloud Server offer?
Cloud Server is designed to keep you focused on your applications and your middleware. You’ll never have to worry about virtualization, server hardware or datacenter facilities. Our managed service levels include:
* Management of all infrastructure components.
* Nightly backup with one week of data retention included - We can restore an entire virtual machine or individual files on demand, Restoration services are chargeable, Add-ons include longer retention policies.
* Uptime and utilization monitoring.
* Managed and self-service firewall and VPN setup and support